We independently evaluate our client service levels using the QMS BenchmarQ survey. This intensive survey checks customer satisfaction, service delivery, costs and communication levels. We have been awarded the highest ‘Diamond’ award for our customer satisfaction and service levels as proof of our promise that every client and consignment receives consistent and excellent service.
Our aim is to ensure that every client and consignment is treated as a priority and that they receive consistent and excellent service.
Here are our client promises:
- We promise that every deadline and time frame, once agreed, is achieved without compromise
- We guarantee to communicate throughout a consignment movement, culminating in final delivery notification 100% of the time.